
31 Jan 2024 Customer Review Summary
Below…
…is a summary of the 50 customer provided Google reviews for Out There Trees LTD over the last 52 weeks to January 2025.
Please also read the Google reviews directly here or scroll the carousel of our most recent reviews above.
Overall Sentiment
Extremely Positive: The vast majority of reviews are highly positive, with customers praising the professionalism, efficiency, and quality of work provided by Out There Trees LTD.
Consistent Themes: Key themes include exceptional customer service, high-quality workmanship, thorough tidiness, and friendly, professional teams.
Key Strengths
Professionalism and Expertise
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- Customers consistently highlight the team’s professionalism, knowledge, and skill in handling complex or challenging tree work.
- Many reviewers mention the use of advanced equipment and techniques, making difficult tasks look effortless.
Customer Service
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- The team is described as friendly, approachable, and courteous, with excellent communication throughout the process.
- Customers appreciate the clear and detailed quotes, as well as the transparency in providing insurance and registration details.
Tidiness and Clean-Up
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- A recurring theme is the team’s commitment to leaving the site spotless after completing the job. Many reviewers note that the garden or work area was left tidier than before the work began.
Efficiency and Punctuality
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- The team is praised for arriving on time, working efficiently, and completing jobs quickly without compromising quality.
- Several reviews mention the ability to handle emergency situations (e.g. fallen trees) with speed and precision.
Attention to Detail
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- Customers appreciate the team’s meticulous approach, ensuring that every aspect of the job is completed to a high standard.
- Examples include careful pruning, shaping trees, and ensuring safety for nearby properties and passers-by.
Repeat Business and Trust
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- Many reviewers are repeat customers, highlighting their long-term trust in the company.
- Several customers mention using Out There Trees LTD for multiple properties or over several years.
Specific Highlights
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- Emergency Services: One reviewer likened the team to the “fourth emergency service” for their rapid response to a fallen tree that damaged a car.
- Complex Jobs: Customers were impressed with the team’s ability to handle large, mature trees (e.g. Copper Beech, Scots Pine) and challenging situations (e.g. trees near buildings or power lines).
- Neighbour Consideration: Reviewers noted the team’s respect for neighbours and surrounding properties, ensuring minimal disruption.
Areas for Improvement
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- While the reviews are overwhelmingly positive, there are no significant criticisms or recurring negative themes mentioned in the reviews.
Conclusion
Out There Trees LTD is highly regarded by its customers for its professionalism, efficiency, and exceptional customer service. The company’s commitment to quality work, thorough clean-up, and friendly, skilled teams has earned it a strong reputation and numerous repeat customers. Based on the reviews, Out There Trees LTD is a top choice for tree surgery and garden maintenance in Surrey and Berkshire.
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